SWELLING SOLUTIONS

COVID-19 PROTOCOLS

PLEASE READ

Updated February 17, 2021

WE ARE DEDICATED TO YOUR HEALTH AND SAFETY

To our valued clients,

We continue to be vigilant as the community slowly re-opens again. Our team of professionals follow strict cleaning, booking and screening protocols in order to keep everyone safe. The following are current protocols observed at the clinic for in-clinic visits:

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a) Online booked appointments will be available for returning clients.

b) New clients will have a telephone or online video tele-health appointment for health history assessment and education before an in-clinic treatment is booked.

c) Covid-19 screening questionnaires will be emailed prior to your in-clinic appointment and the screening will be done again upon arrival.

d) In order to decrease contact time, 1 hour bookings will not be available online. A call to book message will appear so you can discuss your need with your therapist.

e) Mask wearing is a requirement in the clinic. If you are unable to wear a mask, please inform your therapist so they can take appropriate measures.

f) Physical distancing is in effect. Please stay within your 6ft bubble of other people while in the clinic.

g) We ask that if you have a driver to your appointment that they do not wait in the clinic for you. We ask that they drop you off and return at the end of your appointment to pick you up.

h) Our therapists continue to work reduced hours in order to maintain physical distancing and person limits within our space. We thank you for your patience.

i)  ADP authorizations will be done remotely by video or telephone when possible.

j) Contact your therapist directly for further information on their hours of work.  You may also leave us a message. We are monitoring our calls and will respond. Alternatively, you can email us at and we will respond.

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We are not taking walk-in clients at the present time.

If you are needing supplies such as Kinesiotape, Comprilan bandages or skin glue for your garment, we can help there also. Just email us with  your order and we will get it to you a.s.a.p!

visit our information page to find out more

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Wishing you and your families all the best.

See you soon!

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Catharine Burt RN, BScN, RMT, CDT

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TELE-HEALTH INITIAL APPOINTMENTS

Do you want a personalized plan of care, but do not have a lymphatic therapist near you or are unable to visit us at the clinic?  You will learn about the lymphatic system, how swelling develops and self-management tools to help you manage your swelling.

Covid-19 is making us work differently, but no less efficient! Your first appointment with us will be a tele-health remote visit where we will discuss your health needs, go over your health history and you will receive education. We can then make a plan for care based on your needs.

Book your Tele-Health assessment and education appointment today!

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CONTACT

Located just off Belmont Avenue on Rock Ave. in Belmont Village.
Wheelchair accessible.
Free parking.

Address:

665 Belmont Ave W, Kitchener, ON N2M 1N8, Canada

Email:

Phone:

(519) 749-0102

Fax:

(519) 749-8543